Customer care
Get in touch with the desk
Customer care for COMEsportsdaily responds within four hours between 9 am and 9 pm IST, seven days a week. Outside hours, the team responds first thing the next morning.
@Email
[email protected]
For corrections, story tips, account issues and editorial feedback. Replies within four hours during desk hours.
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Live chat
Open the live-chat widget from any page footer. The chat desk handles account, contest and withdrawal questions; the editorial desk fields corrections and tips.
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Help portal
The customer care portal has account-management tools for password resets, KYC document uploads, withdrawal tracking and subscription changes.
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Editorial corrections
Found a factual error in a story? Use the corrections form on any article, or email [email protected] with ‘Correction’ in the subject line.
Service levels
What you can expect
| Topic | First response | Resolution target |
|---|---|---|
| Account access | Within 2 hours | Same day |
| Withdrawal status | Within 4 hours | Within 24 hours |
| KYC document review | Within 4 hours | Within 48 hours |
| Editorial correction | Within 4 hours | Same day (note added) |
| Subscription | Within 2 hours | Same day |
| Account deletion | Within 4 hours | Within 30 days (regulator) |
| Responsible-play flag | Within 1 hour | Immediate |
Quick answers
Reader questions, answered
First response within four hours during desk hours (9 am-9 pm IST). Outside hours, response is the next morning.
Yes. The customer care portal handles password resets, KYC documents, withdrawals tracking and subscription changes.
Editorial corrections are reviewed by the desk lead within four hours and a note is appended to the relevant story.
Yes. After two responses you can request escalation. The desk lead will reply directly within 24 hours.